edgewave.com Status

All Systems Operational

About This Site

Welcome to EdgeWave's Cyber Security Status and Alerts page. On this page you will find information regarding maintenance windows, system issues that may affect your organization's use of the product and updates on releases, patches and maintenance windows.

ePrism Operational

ePrism Hosted Service Operational

ePrism On Premise Appliance Operational

ThreatTest Operational

Secure Content Archive Operational

NNX - Independent Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2019

No incidents reported today.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

Dashboards Unavailable, Mail Delivery Delays, Encryption Dashboards

Resolved - This incident has been resolved.
Jul 9, 18:16 PDT

Monitoring - A fix has been implemented. Dashboards are back online and spooled email will continue to be released. New mail will be delivered as expected. We will continue to monitor service levels post fix.
Jul 9, 15:45 PDT

Identified - The issue has been identified and we are implementing a fix. Estimated time to resolution is 30 minutes. There will be intermittent connectivity for the next 30 minutes while we put the fix in place.
Jul 9, 15:10 PDT

Update - We are continuing to investigate this issue.
Jul 9, 15:04 PDT

Update - Dashboard access is still unavailable. While email delivery delays are still present, we are seeing the delay time and spooling diminish over time as queued mail is processed.
Jul 9, 14:47 PDT

Update - We have identified that encryption dashboards are also unavailable. Encryption is still occurring, but the encrypted emails cannot be opened via the dashboard.
Jul 9, 12:55 PDT

Update - We are continuing to investigate this issue.
Jul 9, 12:50 PDT

Update - We continue to investigate the cause for dashboard unavailability and mail delivery delays. We are mitigating the delivery delays in real time as soon as we detect. As soon as we identify cause we will issue an estimated time to resolution.
Jul 9, 12:25 PDT

Update - We are continuing to investigate this issue. We are also aware of some potential delays in email delivery in addition to some dashboards being unavailable. We are working to mitigate the mail delays in real time. No email is being lost, just delayed.
Jul 9, 09:13 PDT

Investigating - Some customers may be unable to access their dashboards at this time. We are investigating and will update via this channel when we have progress to resolution. Note that mail delivery is not impacted, only access to dashboards.
Jul 9, 06:09 PDT

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.